Customer Support

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Sorry you’re at this page, but we’ll do everything we can to get you sorted out asap. We work with a few different partners so take a minute to find the right area you need help with to be sure you’re routed to the right people.

CUSTOMER SUPPORT FOR TICKETS:

For questions/customer support for tickets please CLICK HERE and start by contacting our ticketing partners InTicketing to fill out a help ticket. If you purchased through a different ticket company please check your receipt for a customer support link. (If you can’t find you receipt please search your inbox and check your spam folder – 90% of people who say they didn’t receive an email confirmation find it in their spam folder.) If you have already done this and have not received a response, then let us know via the contact form below.

DO NOT EMAIL US ABOUT YOUR TICKETS UNTIL YOU HAVE TRIED TO CONTACT THE TICKET VENDOR. We get tons of contact emails and for most of them the ticket holder simply needs to contact the ticket vendor. And as a result we are slower to respond to more urgent requests where our help really is needed. So please speak to the ticketing company before contacting us – thanks!

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  • projectpat

    First off, I just want to say the history-making evolutionary journey that ‘Bassnectar’ has traversed the past decade is unbelievably phenomenal. Everything from the music to the production to the message keeps getting better and better. Hats off to Lorin and the crew. I know you guys are deep in the lab on a daily basis cooking up the best ideas for the shows and I just wanted to toss out two ideas into the mix, I know you guys probably get things like this all the time, but I know Lorin is always seeking refinement, progression and improvement and thought this could help..

    1) Ticket sales. Scalpers are rampant and practically unavoidable. Your crew makes proper use of the ‘fan club mailing list’. Why not use this mailing list to send out a pre-sale fanclub ticket PASSWORD? I believe this would heavily filter out unwanted ticket buyers and retain mostly the true fans seeking out these highly coveted tickets. Say you announced the small show spring tour on Feb. 4, and along with the announcement, email out a fanclub password that will only work for an allotted time.

    2) Last spring Vava Voom tour, you guys were presenting a slightly updated light setup with the thick LED V-shaped rig directly behind Lorin, and before the show, you guys would cover up the stage with a giant white curtain. Great anticipation building presentation. Now I haven’t seen this recently, but if you guys brought it up, you can throw up the curtain and then shine one of those Bassnectar amorphous emblem spotlights on it, kind of like a Batman signal. You can make the spotlight pulsate on-and-off before Lorin actually takes the stage to build anticipation even more. I noticed those Bassnectar amorphous emblem lights during this past NYE, and needless to say, they are awesome.

    Anyways, these are just two small things I wanted to share. Use em, tweak em, don’t use em, it’s whatever. Thank you guys, have a great day, and can NOT wait for these upcoming small shows.

    -projectpat
    Athens, GA represent

    • http://www.youtube.com/user/mcnee1ce Colleen

      thanks for the feedback projectpat :)

  • Brad

    I emailed the link posted on the ticketing support page about buying tickets for Track 29 during the presale but they replied and said they no longer sell tickets for you all so I was just trying to contact the right people. I placed an order for two tickets to Track 29 and entered all my info in and when confirming the purchase I was logged out, losing the two tickets. I just assumed this was due to the system overloading and my order was just completely cancelled, but after looking at my statement it appears as I have been charged for 2 tickets to Track 29, but I did not actually receive the tickets or a confirmation email, just a charge on my credit card.

    • http://www.bassnectar.net Ed Basscrew

      Hi Brad – I’m sending you an email about this now. I’m not 100% clear on who you purchased tickets from. If you purchased from Track 29 then they will need to assist you with your purchase from them, even though they are now sold out of tickets – that’s them being weird. Anyway, reply to my email and we will get you sorted out!

  • Brad

    PS I wish I could be there to support Lorin by attending his live acts, and am a long time fan of his and Im trying my hardest to find these tickets elsewhere so that I can continue to support him, so I would greatly appreciate any help or time you give to me, and whether I end up receiving the tickets or a refund I will still continue to support him in any way that I can. Lorin has truly inspired me in so many ways and has shown me another lifestyle and culture that I have come to take on as my own. His music and live shows are a way for me to truly express myself and for just one night to be completely free. I hope that I can still get these tickets or find them somewhere else but regarldess I wish Lorin the best and will still support him in any other ways that I can.

    • http://www.bassnectar.net Ed Basscrew

      Thanks Brad, check your inbox for an email, need some more info from you about your purchase.

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