Customer Support

Sorry you’re at this page, but we’ll do everything we can to get you sorted out asap. We work with a few different partners so take a minute to find the right area you need help with to be sure you’re routed to the right people.

CUSTOMER SUPPORT FOR TICKETS:

For questions/customer support for tickets please CLICK HERE and start by contacting our ticketing partners InTicketing to fill out a help ticket. If you purchased through a different ticket company please check your receipt for a customer support link. If you have already done this and have not received a response, then let us know via the contact form below.

ALL OTHER CUSTOMER SUPPORT:

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________________________________________________________________________
  • Rhyme-or-reason801

    make a remix to EYE by SMASHING PUMPKINS!!!!!!

    • yourmothernude

      That is probably one of the fattest bass/synth line that SP ever put out as a single! Definitely has the melody for some bassnect flavaaaa

  • Ksales

    we purchased tickets at this e mail…didnt print them..now it says it doesnt know our email…heeeeelp!

  • Bob

    This page doesn't tell you if your msg was sent successfully or not. Lame.

    • lesliebooher

      hey bob…whats the problem? you sent a customer support message but are unsure if it was successful?
      if you hit submit and then were re-routed to the blank support form then i believe you are good to go!
      i would give it a day or two to see if you get a response or if your issue is resolved.

      hope it works out

      • Shasta Lee

        Just curious, how did you become a moderator for this site?

        • http://www.bassnectar.net LORIN

          hey Shasta
          Lia coordinates the moderators, along with Elliott, Chris, and Ed. You should check in with them if you are interested

          Basically we always need smart, friendly, helpful, level-headed people to pitch in and make sure everything flows respectfully and constructively here in our home
          :)

          • Shasta Lee

            Muchos gracias Lorin =]

          • yourmothernude

            LORIN- I would love to be a moderator! Just graduated from college, currently have been going through hell trying to land a job to utilize my degree BUTT apparently our government doesn't give a funk about public services anymore! Although I majored in Law Enforcement and Justice Administration and minored in Sociology ( just enrolled back into a university so I can also obtain another bachelors degree in Sociology), I have came to the conclusion that police departments aren't looking for applicants who actually want to get into the field to become to actually make a difference in the community and/or individuals lives by the use of community orientated policing thought educational means!!! Before I get shit from people like 'UGH FUNK THA POLICE', just want to straight up let you know that I can honestly say I am not a power hungry authoritative conservative d-bag…..I am a good person with a good heart, love people, I think that community is ABSURDLY important, and the most gratifying thing for me is knowing that I have helped out an individual that may have struggled with an issue/concern/uncertainties towards ANYTHING! Please let me know because I would love to be able out! Much love brutha from anutha muthaa!

          • http://www.bassnectar.net Ed Basscrew

            yourmothernude – drop me an email: ed [at] bassnectar [dot] net

          • yourmothernude

            @EdBasscrew:disqus just sent a message to your email addy! My personal email is__:: dc-wilson (at) wiu (dot) edu !!

          • http://www.bassnectar.net Ed Basscrew

            Thanks @fdc9ad06fb4a8d7013b59e03f59702f7:disqus, I’ll be in touch.

          • yourmothernude

            Awesome! Thanks man, much love!!

          • yourmothernude

            @EdBasscrew:disqus What’s the steez? You got me all worked up over this! Let me know when I can start getting chummy with you and your bassnectahh council crew:)

  • Shasta Lee

    Just curious, how did you become a moderator for this site?

  • Abe Fleishman

    Hello my name is Abe Fleishman from Northstar Glassworks I would like to talk to you about some great ideas for some shows. We are involved in the glass blowing community (glass pipes). We love Bassnector and would love to see if there is a way to team up with you, with live glassblowing on stage while you are playing your set. We would melt there face with hot glass and you would blow there mind with BASS. We have been doing live demos all around the country. The company that I own is a manufacture of raw materials and we use the best glass blowers in the world to do demos all over. We have a show in Vegas in Aug with the Dirty Heads with live glass blowing on stage. We are not just glass blowing we are performing to make the show more historical. We could with Bassnector make the glass blowing go with the Bass thumping. Please get back to me and let me know what you think. There is much more about this idea and I would love to talk to you about them. My number is 503-550-2522. I hope I am not being to forward here but hey this is were it all starts anyway.
    Thanks for your time and all that you do for us Bssheads, the movment is huge and can only get bigger.

    • http://www.bassnectar.net/community/ Basscorsair

      Interesting idea! We'll think about it, but I'm not sure that such an intimate art is appropriate for such large crowds. Thanks for reaching out, though :)

    • abe fleishman

      It would be perfect with large crowds due to the fact that the visual performance would be epic for eyes to see. We have a few small trailers of some events we have done. I will forward you some links. Well lets keep this ideas flowing. Thanks for your time and much love.

  • http://profiles.google.com/danecarney Dane Carney

    Hi there! My name is Dane Carney, local photographer in Jackson, MS. Was wondering if you needed a free photographer for any of the upcoming festivals? Really dig the music and want to support the scene. I can do tons of different styles check it out at http://www.danecarney.zenfolio.com.
    Again this would be free photos, would give them all to you a dvd. I'm sure you have a photog and not trying to put them out of work, these could supplement their work though :)
    Thanks
    Dane

  • LirChild SportsWear

     Hi my name is Nick Ryan, I would like to know if i would be able to use one of your remixes to showcase my product on kickstarter.com.

    It would really make a difference in the video.

    Regards

    Nick Ryan

    • http://www.bassnectar.net LORIN

      hey man
      i dont actually have the right to grant licenses without a serious pain in tha ***A*** but if it isnt a commercial/professional video, then go ahead

      i honestly have no problem either way, but you are asking me for offical/legal right which i dont have the authority to grant :)

      • Shasta Lee

        You don’t have the authority to grant permission for someone to use YOUR creations?

        • http://www.facebook.com/hzaidi Hasan Zaidi

          His creation, if we’re speaking of a remix, includes using the creation of others. Licensing therefore becomes problematic and complicated, which I believe is why most bootlegs are given away and not sold (as soon as something has commercial value I think it changes the rules of the game).

          • Shasta Lee

            yeah, makes sense.

        • Anonymous

          ahhh the legal system and intellectual property
          private ownership
          what an interesting concept

      • LirChild SportsWear

        thanks a million man for getting back to me,

        The site kickstarter.com is there to help people who are trying to get the company started but do not have the funds to do it, they show case there product and people who like it pre-order it, so it gives  designers the ability to get up and running with out having to get a bank loan. 

        do you think you guys would allow  me to use your remix for this, would be a big help.

        thank a mill Nick

  • Tm@HustlerHollywood

    Hey Lorin, I represent a club called “Hustler Hollywood” in Las Vegas.  I was wondering how I might contact you, or someone who represents you about headlining a show for us.  Thanks!

    • http://www.bassnectar.net Ed Basscrew

      You can send your booking inquiry here via the main Contact form – make sure to pick ‘Booking’ from the drop-down menu: http://www.bassnectar.net/contact/

    • http://www.bassnectar.net Ed Basscrew

      You can send your booking inquiry here via the main Contact form – make sure to pick ‘Booking’ from the drop-down menu: http://www.bassnectar.net/contact/

  • Dre182

    hey i made an art peice that i want to send to bassnectar can you give me any info on  how to do that?
    thanks
    Daniel E

    • http://www.bassnectar.net Ed Basscrew

      Hi Daniel – if you want to send it to me at ed at bassnectat dot net I will pass it along. Thanks in advance!

    • http://www.bassnectar.net Ed Basscrew

      Hi Daniel – if you want to send it to me at ed at bassnectat dot net I will pass it along. Thanks in advance!

  • fnk

    My boyfriends birthday is coming up in the middle of July. Is there going to be anymore of the purple bassgrowth tee in a large? This would be the perfect gift for him.

  • fnk

    My boyfriends birthday is coming up in the middle of July. Is there going to be anymore of the purple bassgrowth tee in a large? This would be the perfect gift for him.

  • Zach

    Uhh Hey Lorin man!

    I was watching some of your interviews on Youtube where you mention youth culture and education and stuff, and I was wondering if you were willing to do an AMA (ask me anything) on Reddit.com. Its basically a forum where lots of people ask you questions relating to your music, ideology, inspiration, and you can pick and choose which questions you feel are prevalent. Seriously, something like this could definitely make front page, and get hundreds of thousands of views in no time. A lot of the people on there could really benefit from hearing what you have to say! I couldnt find an email address to send this to so i posted this here. Yea! Good music! -zach

    • Anonymous

      hey zach we have that here on the site
      we call it fan BASS :)
      check out the latest blog and the form
      is there. I will link you later of you don’t find it

    • http://www.bassnectar.net LORIN

      this sounds very interesting. can u hit up lia ….@….Bassnectar …DOT…net and send some more info?

      thanks!

    • http://www.bassnectar.net Ed Basscrew

      Thanks for the idea Zach! As Leslie said below, we are doing something very similar to what you suggest right here on the site – check it out: http://www.bassnectar.net/community/

    • http://www.bassnectar.net Ed Basscrew

      Thanks for the idea Zach! As Leslie said below, we are doing something very similar to what you suggest right here on the site – check it out: http://www.bassnectar.net/community/

  • Iashleyvictoria

    hey Lorin, im doing an article for my school paper on your show Oct. 1st at the bloomington coliseum. any chance i could interview you through email? iashleyvictoria@yahoo.com Thanks! :)

  • Illinitennisgurl

    Are all pre-sale tickets for the Bloomington, IL show floor GA tickets? Someone said that Basscrew said their were… i hope so! I’d be so pissed if I don’t get floor tickets!

  • Laura

    Hi! I’d like to offer up a tour of the Johnson Space Center to Lorin and crew when in Houston. We’re home to the main Mission Control Centers and astroanut training facilties. Please let me know who to contact if there is some interest. Thanks!

  • Soulluciani

    We would like to book you for NYE. I filled out the booking form and havn’t recieved a response. please contact me asap at soulluciani@yahoo.com

  • dturns

    So excited my vinyl bundle is finally here, buuut I’m 100% positive there were some problems with manufacturing the Upside Down 45 that I received, both sides skip pretty bad. I’ve also started listening to my Divergent Spectrum vinyls, and while Side A skips pretty bad at the beginning & end, Side B didn’t skip at all. Have yet to listen to Side C & D though.. I really hope this hasn’t happened to anyone else.
    PS. Lorin, props to you on remembering who I was by the Bassnectar tattoo behind my right ear in Charlotte from when you saw it the night before in Raleigh. Can’t wait for Mt. Pleasant, Alpharetta & Gainesville.
    Much love

  • Trevor

    yo Lorin and Crew. I ordered one of those gnarly upside down shirts last week and it got here today I ordered the bassgrowth tee and the other one stated above. Im not trying to throw a hissy fit or anything but I ordered an XL in the upside down shirt and it shipped as a medium…and my ass isnt fitting into that lol. Im just looking for insight on who to hit up for information and i wasnt sure where else to put this if you could help shoot me an email at minnetwins48@gmail.com Thanks guys!

    • http://www.bassnectar.net LORIN

      HAHAHA! Trevor, ill make sure this is sorted

      Ed/Mark/Lia: can you please fix? :)
      thanks!
      L

      • Trevor

        thank you very much. like i put it on and i was like “what the hell” it was like a belly shirt =] i appreciate it. 

      • Trevor

        Im not trying to be a pain because i know you and your crew are ULTRA busy right now (all the time) but i really want to rock my nectar gear, can you dig it. lol, if anyone can give me some info about how to solve this issue please let me know. 
        thanks.

        • http://www.bassnectar.net Ed Basscrew

          Trevor an email is on its way to you today, we will get you the correct size, never fear!

          Yesterday was a Sunday, and we lock all our t-shirt making goblins in an iron maiden on Sundays so they can atone for all their sins.

          Not really, our t-shirts are 100% torture chamber free.

          • Trevor

            haha, thanks man i wasnt fearing i just felt like jonah hill on superbad when he’s in the ebay store and he wants to wear those gold fish shoes out of the store but he cant. Thats the best analogy i can give to how i feel about this shirt I have it but i cant wear it. lol, Dont think im trying to cause a huge scene because im not…were all humans and mistakes are made I know this crew is super busy and trys their best to work shit out…..

            But on the other note thank you for solving this issue guys. 

  • Chris

    I was at the alpheratta show which by the way was one of the best i have ever been to. Thank you.. My question is there was a guy in the pit area after the show and had medics and staff around him and he did’nt look resonpsive. I was just woundering if any had and info on him or if he is alright.

  • Ben

    Ok when and how can I get tickets for the NYE nashville show??  I just saw my first show in Alpharetta this weekend and it was siiiiiiiick! I am dying to see another show and want to make sure I dont miss out on NYE cuz im sure tickets will sell out super quick.  Can’t wait to groove again with all my fellow bassheads!

    • Shasta Lee

      Hi ben.
      you can get tickets to the NYE show on this site via the Tour page as soon as it is announced. 
      yeah tickets are def gunna fly. best way to hear about new shows is to join the e mail list through a free download http://www.bassnectar.net/2011/08/bass-taster-pack/
      My GUESS is that there will be an official announcement on the site sometime SOON. :)
      see ya there!

    • Anonymous

      hey ben
      you can get tickets right here on the site once they go on sale
      check the Tour page for the event to be listed (and therefore ticket information)
      or
      sign up for our email list if you are not already ( an easy way to do this is to go to any of the free music and enter your email there for the download–even if you don’t want the download or already have the song)
      i imagine an email blast will go out about NYE tickets and stuff, as they do for most big events
      once ticket sale information is out then its all up to you to purchase the tickets while they are available (get it while its hot)

  • YeahMyMother

    Love the music !!  Can I have permission to use 30 seconds of ‘Magical World’ in a video??

  • Britincc

    i ordered two bass head shirts last week i need them for halloween! how can i contact someone??

    • http://www.bassnectar.net Ed Basscrew

      Fill out the Contact form above!

  • Jess Moore

    Lorin, 

    Wondering what the process is for getting permission to use the Steve Reich ‘Proverb’ remix from your BBC mixtape for a new modern dance piece to be performed in New York. I shot an email in the contact section as well. I understand the complications regarding getting legal permission for the use, but would not feel right using it without going through the necessary steps, especially considering it is only a portion of the mixtape. I ask permission of every music artist I use for my works, as I’m essentially creating upon anothers creation. If you or someone from the team could get back to me I’d really appreciate it! 

    Thanks so much! 

    • http://www.bassnectar.net LORIN

      i dont ‘own’ it :)
      im happy you enjoy it, i think it is great that you want to ‘use’ it

  • Todd

    I produced a video of clips that are in sync to the beat of your track – The Matrix. Who could I talk to about whether or not I can publish this video for “free” public display on my youtube channel?  I have no plans to duplicate or distribute this video, it is merely for free entertainment.  I appreciate your time and consideration, and look forward to hearing your decision. Thank you. PS – love your music!!

    • Todd

      Additionally - I forgot to mention in my first post that I placed full credits for Bassnectar, song title, record label and album art at the end of my video. Thank you.

  • Buhzilie2005

    The latest afterparty that was held in your name. Was complete crap. I just wasted 90 bucks and was not allowed into any sort of VIP.

    We were escorted out because we asked where the VIP area was, and were not allowed back in. This was not an escort because of unruly behavior, but a hey, go across the street, you can get back in. I just brought a group of 5 from MS to here to see the afterparty. 235 for tickets, 30 dollar can ride, 100 hotel stay and a 8 hour drive back.

    Can we get in touch with whoever to get our money back???

    That was BULLSHIT. You all are an awesome band, and we wanted to support you and

    • yourmothernude

      Does anyone else smell pure bullshit propelling from this message?  Or am I just a dick?

  • Anonymous

    Hey Bassnectar I am making a video and using your remix of Ellie Gouldings – Lights as background/build up music. Do you guys mind?  Can I have permission to use it?

  • trevor

    Hey Lorin and Bassnecrew, I know it has been 13 days since NYE in Nashville, and im now just getting over the epicness of that show. That shit was dope, and I want you guys to know you guys did one hell of a job throwing down that show and thank you guys for not packing the place to the max it was nice to have room to get down. So thank you guys for giving 10,000 bass heads such a wonderful experience.

    • http://www.bassnectar.net Ed Basscrew

      Glad you enjoyed it Trevor – see you on the road for VAVA VOOM!

      • trevor

        hell yeah you will knoxville and greenville =] im ready.

  • Jay

    Hi Lorin and basscrew

    I’m a 17 year old from the Boston area, and I was pumped when I heard you were touring at house of blues Boston. Unfortunately it’s a couple months before my 18th so I can’t get in… Is my only option wait til next time you come to Boston? Or is there any way you can help me get in? I know it’s kind of a silly request but I thought I’d ask

    • http://www.bassnectar.net Ed Basscrew

      Hi Jay – yes, unfortunately that is your only option for Boston… but you could always roadtrip to another show with some fellow bass heads. Say, Bass Center V in Philadelphia? http://www.bassnectar.net/2012/01/4202012-bass-center-v-in-philadelpihia-pa/

  • Strocks540

    Lorin and Basscrew,

    I have not seen any information on this yet but I have to ask. Is Bassnectar coming back to electric forest in Michigan? I have seen Bassnectar several times, and no other artist is my opinion comes comes close to the energy, good vibe, and feel that his music does. I hope this can be arranged because I had the time of my life last year at your set. I listen to Bassnectar nearly everyday and it never gets old. But I am ready for the new tunes this spring!
    Thanks for all that you do, and keep creating music that brings people together and is lack of a better word perfection.

    Thanks,
    Nick 

  • Waldo

    Hey lorin and bass crew

    I got a question I’m going to bass center v on 4/20 am I allowed to bring a freak flag or a totem pole I know it’s an Indoor event i dont want to go there and they won’t let me in with it can you tell me if I can or cannot have one?

    • http://www.bassnectar.net Ed Basscrew

      We’re waiting for word on rage poles. Will update on the event page, hold tight.

  • Michael

    I was just looking for a place to post this so the Bassnectar team knows
     
    I went to the NYE show, and I have to say it was the best night of my life. Honestly magical. I have been an addict ever since. Thinking about it and Bassnectar for hours each day, playing Divergent Spectrum on repeat, and trying to relive that night. Lorin and the whole team inspires me to not only become a better person but to express myself in any way I know how. You guys are changing the culture of music into something wonderful. Dubstep and electronic music aren’t all about drugs or even the music itself, it’s about partying with people you’ve never met before and making memories to come back on for the rest of your life. 

    I have been a Bassnectar “fan” for a few years, but I had no idea what being a basshead meant before that night. There is no way I can back out of this amazing culture now. I am heavily considering pursuing a career in electronic music, whether it’s production or something else. 

    Basically, I love you guys in every sense of the word. I strive to have the mentality of Lorin someday. I cannot attend a show this Spring and it’s absolutely depressing to me, but I will be following the crew online as much as possible. I hope Vava Voom is as incredible as past tours and that you inspire others as you have inspired me 

  • BASS HEAD

    BASS HEAD HOODIE!!! I NEED IT!!! I SWEAR I WILL LOVE IT AND CHERISH IT FOR THE REST OF MY LIFE!!! PLEASE RESTOCK IT IN ALL SIZES!!!

  • BASS HEAD

    OK…just restock everything in large size…realy!

  • Kelsea

    lorin!!! i’ve sent a few emails and tweets i would LOVE a response!! i know you must be busy but this is in effort to support an amazing cause and will take 5 minutes of your time!!!

    • http://www.bassnectar.net Ed Basscrew

       We’ve forwarded the info along, thanks Kelsea!

      • Kelsea

         thank you for all being so great :) keep being you!!

  • Cjdub3035

    Lorin, you are really something. Your music takes me to another Universe. My life goal is to one day meet you. I just feel like i’ve grown so much from listening to your music and meditating on it. I’ll never stop listening to the music. One day we’ll meet, and until then i’ll tweet you. haha. See you tomorrow in Chicago!

  • Matt

    Hey I took this picture of the show at Summer Camp 2011.  Its pretty epic just thought I would share

  • Matt
  • Henry Africano

    Hey bassteam,

    I ordered my tickets to red red rock in the end of march and still havent gotten them. i got an email saying they were sent april 30th, but still nothing. The show is approaching and im trying to figure out where my tickets are!

    can you help me out?

    • http://www.bassnectar.net Ed Basscrew

      Hi Henry – I’ve sent you an email with details. Let me know if you need any more help.