THE DEAL WITH TICKETS

February 6th, 2013

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Bassnectar Spring Tour 2013 - Photo by Rukes.comAfter reading so many comments about our on sale this morning, I thought I’d take a minute to explain how this all works and what it all means.

With every show the promoter gives Bassnectar (typically) a 10% allotment of the tickets to sell at discounted prices with lower fees. If a show holds 1,000 people, we get 100 tickets to sell. This is the result of some music industry legislation. Read about SCI vs Ticketmaster and say thanks when you see them! Anyway, it’s a very limited number of tickets for our fan club so they go quickly.

First off THANK YOU!!!! Our fan club presale tickets were gone almost as soon as they went up this morning. We even had our ticketing company check to make sure this wasn’t the work of bots. Almost all of the presales were sold out within the first 5 minutes. We were actually able to have more tickets added to the Providence, Burlington, Charlotte, and Rochester shows! (In case you missed out, the public on sale begins Friday or Saturday morning depending on venue. Check Bassnectar.net for all of the details.) This Spring Tour is all about tighter venues! This means overall there are limited tickets available to every show. The shows are smaller so please move quickly if you’d like to join us for these special nights. 

Although we’re happy to see the tickets move quickly and can’t thank you enough, I’ve seen lots of concerns raised about scalping worth addressing. First things first… The tickets on Stub Hub are not worth a penny. DO NOT BUY THESE!

We’ve disabled name changes for our fan club tickets to be picked up at Will Call. Whoever purchased those must be the one to show up at the venue. As always the Bass Crew is hear to help if there are circumstances that might get in the way.

We’re also giving paperless ticketing a try for the Tabernacle shows (explained here). The credit card used to purchase the tickets must be presented at the show. If this works the way we hope, we’d like to use it more going forward. This system has worked for many other shows @ The Tabernacle so we are excited to give this a whirl!

Please know that the Bassnectar crew is trying hard to crack down on this and it pains us to see a single ticket on Stub Hub.

Our goal is to bring the best music and the best experience possible to as many people as possible, and create magical experiences and memories in an unforgettable way. We want DEEP IMPACT. Thanks for the love and support!

L

DIFFERENT VENUES/TICKET VENDORS HAVE DIFFERENT POLICIES – PLEASE READ THE INFORMATION PROVIDED AT POINT OF PURCHASE BEFORE BUYING YOUR TICKETS. SPEND A MINUTE TO UNDERSTAND THE CONTRACT YOU ARE ENTERING INTO BEFORE YOU SPEND YOUR MONEY!

TROUBLESHOOTING:

For Presale Tickets:

– For any issues with presale ticekts, please contact Front Gate, our ticketing partner – http://support.frontgatetickets.com/

– As stated above, and at point of purchase, there are no name changes on Will Call tickets. You can purchase a presale ticket from a friend, but you will need to attend the show with the friend you have purchased from, as only they can collect the tickets purchased in their name.

For Public Onsale Tickets:

– For any issue with non-presale tickets, please contact the specific ticket vendor, through their customer service page or check your receipt for a link. Eg for Ticketmaster, go here – www.ticketmaster.com/h/customer_serve.html

For our paperless ticketing shows in Atlanta:

– As stated above, and at point of purchase, the card used to purchase must be used to collect the tickets. You can purchase tickets from a friend provided you attend the show with that person. You will not be able to enter the venue without the card used to purchase.

– To try and change the card used for purchase: for Ticketmaster tickets click the link at the bottom of your confirmation receipt email, or log into Ticketmaster.com direct with the account used to purchase the tickets. Click on order history and select the show. Click the transfer tickets button and enter all the necessary info.

– For Frontgate tickets call customer service 888.512.SHOW(7469) or send an email via this page – http://support.frontgatetickets.com/.

Please email customersupport@bassnectar.net with any problems not answered by the above. We will get back to you as soon as possible.